CIO Best Practices

Anyone working in information technology today feels the opportunities for creating and enabling lasting value. The CIO helps define those opportunities and turn them into realities. Now in a Second Edition, CIO Best Practices is an essential guide offering real-world practices used by CIOs and other IT specialists who have successfully mastered the blend of business and IT responsibilities. Compiled and coauthored by Joe Stenzel, the new edition presents a collection of pioneering and successful senior IT executives—including Jonathan Hujsak, Bill Flemming, Michael Hugos, Karl Schubert, and Gary Cokins—whose insights, drawn from years of practical experience, shed new light on the strategic opportunities?available for leadership structures within the IT organization.

For anyone who wants to achieve better returns on their IT investments, CIO Best Practices, Second Edition presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources.

Filled with real-world examples of CIO success stories, the Second Edition explores:

• CIO leadership responsibilities and opportunities
• The business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the Internet
• The increasingly inextricable relationships between customers, employees, and their use of personal information technologies
• Emerging cultural expectations and standards outside the workplace
• Current CRM best practices in terms of the relationship between customer preferences and shareholder wealth
• Enterprise energy utilization and sustainability practices—otherwise known as Green IT—with all the best practices collected here, in one place
• Best practices for one of the Internet’s newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business

This practical resource provides best practice guidance on the key responsibilities of the CIOs and their indispensable executive leadership role in modern enterprises of all sizes and industries. It is the most definitive and important collection of best practices for achieving and exercising strategic IT leadership for CIOs, those who intend to become CIOs, and those who want to understand the strategic importance of IT for the entire enterprise.

“CIOs are challenged with bringing technology into alignment with business strategy. In order to be successful, today’s CIO must translate the technical into business terms and to deliver solutions to the business to improve processes and end products. CIO Best Practices: Enabling Strategic Value with Information Technology provides a complete guide for the strategic CIO to help in these challenges. This book is a great tool for all CIOs.”
—Ellen Barry, CIO, Metropolitan Pier and Exposition Authority

“The demand for value from technology investment will only increase in the future, and major business trends like globalization, consolidation, optimization, and consumerism demand that IT leaders find ways to engineer high performance, agility, lean, and innovation into the way businesses work and compete. Enlightened CIOs will want to read this book and ensure they understand the game plan for the future.”
—Patrick E. Moroney, President, The Barnier Group LLC

“A terrific primer for technology professionals and a must-read for anyone aspiring to be a CIO or technology leader. This book focuses on the most relevant topics business and technology must grapple with including strategy development, strategic alignment and value creation, and the specific roles the CIO and IT must play. The book captures the collective wisdom of an impressive list of influential contributing authors who precisely frame and address the key issues CIOs must deal with today and for the foreseeable future.”
—Stephen Fugale, Chief Information Officer, Villanova University, and former senior vice president and CIO, CIGNA Group Insurance

“CIO Best Practices captures many of the things we have learned during our eight years of providing product outsourcing to U.S. companies. I recommend this book to anyone looking to quickly understand the decisions one will need to deal with before outsourcing.”
—Anupam Bhide, PhD, CEO, Calsoft